Exchanges and Returns

Hello! Don’t worry, we take care of everything for you! 🙂👍

If you need to exchange or return products purchased from the HighTech Technologies website, please contact us via WhatsApp by clicking the chat button in the lower right corner of the site or through our number (11) 95657-2115.

We are also available by email: [email protected] 📨

Or through SAC - Contact Us: https://hightechtecnologias.lojavirtualnuvem.com.br/contato/

Choose the channel you prefer!

Below are the guidelines for exchanges at HighTech Technologies:

1. Exchange for Manufacturing Defect

If the product has a manufacturing defect, please contact us immediately via the email provided on our website. The deadline to report a manufacturing defect is up to 7 calendar days after receiving the product. The product will be analyzed, and if a manufacturing defect is confirmed, we will make a free replacement of the product.

1. Exchange for Dissatisfaction or Regret

In cases of dissatisfaction or regret of purchase, the deadline for returning products is up to 7 calendar days from the date of receipt of the product. To process the return, contact us via the email provided on our website. The product must be sent in its original packaging, without signs of use, and accompanied by the invoice. After receiving the product at our center, we will refund the amount paid.

1. Exchange for Wrong Choice

In cases of choosing the wrong product, the deadline for exchange is up to 7 calendar days from the date of receipt of the product. To process the exchange, contact us via the email provided on our website. The product must be sent in its original packaging, without signs of use, and accompanied by the invoice. The cost of shipping for the exchange will be the customer’s responsibility.

Important:

For all cases of exchanges or returns, it is essential that the product is in the same condition as received. That is, without showing wear or signs of use. It should also be in its original packaging and accompanied by the invoice (which is sometimes attached to the external packaging).

If you have any questions about our exchange and return policy, please contact us through the available support channels on our website. We are always available to assist you.

Thank you for shopping at HighTech Technologies! 🌌🛸